OUR GUESTS ARE OUR MAIN PRIORITY

True to our commitment to excellence, at MERCER HOTELES we have been working to welcome you in our hotels and restaurants with all the protection and trust guarantees.

We are following up on the Government, Ministry of Health, local health departments, medical professionals,  World Health Organization and  Tourism Quality Institute indications, to implement all the necessary protocols regarding food safety, waters, hygiene, infection prevention and hotel operations.

The health and well-being of our clients and our staff are our main priority. Therefore, following the instructions and recommendations of the Authorities, we have adopted the additional security and hygiene measures necessary to guarantee clean and safe environments, and make you feel at home.

OUR COMMITMENT TO CLEANLINESS AND SAFETY

In the hotels and restaurants of the MERCER HOTELES chain, we have increased our protocols:

• Strengthening of cleaning equipment and increasing the frequency of disinfection in rooms, common areas and restoration areas, using specific cleaning and disinfection products.
• Training of our staff by prestigious prevention companies, using cleaning and disinfection techniques adapted to the current situation.
• Provision of personal protective equipment and hydroalcoholic gel for our staff.
• Installation of informative notices in common areas remembering the obligation to respect social distancing protocols, as well as adequate signs to facilitate customers movement within our facilities.
• Adoption of additional measures such as the safety kits delivery per room, disinfection with specific machines, and placement of hydroalcoholic gel dispensers in common areas.
• Adaptation of service hours to guarantee the safety distance between our clients and ensure hygiene and cleanliness throughout our operations.

Following the health authorities’ indications, the valet service will not be offered. However, customers who wish to do so, may park their car in a car park located next to the hotel. 

Furthermore, committed to offering the maximum facilities to our clients, we have increased our cancellation policies flexibility and we offer you new rates and promotions, so that you can enjoy exclusive advantages by booking your next stay through our website.

If you have any questions regarding the security during your future trip and stay with us, don't hesitate to contact us via email or phone.

IF YOU WILL TRAVEL TO SPAIN

If you are preparing a trip to Spain, you must know that due to the COVID-19 health crisis, it is mandatory to fill out a Health Control Form which can be accessed from the page spth.gob.es.

You should not travel if you have symptoms compatible with COVID-19: fever, cough, breathing difficulties, during in the last 14 days.

More information: Spain Travel Health