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Find answers to frequently asked questions about our features and services, as well as the information you may need to enjoy your stay at Mercer Barcelona.

The hotel

What is the Mercer Hotel Barcelona?

The Mercer Barcelona is a luxury hotel located in the heart of Barcelona's Gothic Quarter. It occupies a former medieval palace and preserves original elements from different periods, such as part of the Roman wall and a defensive tower from ancient Barcino. Opened in 2012, the renovation was directed by the renowned architect Rafael Moneo, winner of the 2012 Prince of Asturias Award for the Arts.

Can I smoke in the hotel rooms or suites?

Mercer Hotel Barcelona is a non-smoking establishment. Guests who wish to smoke may do so in the designated smoking area in the hotel courtyard.

Does Mercer Hotel Barcelona allow dogs?

Mercer Hotel Barcelona does not accept pets. Only guide dogs are permitted on the premises.

What facilities does the hotel offer?

Mercer Barcelona features a gourmet restaurant (Mercer Restaurante, with a private room available for meetings and small events), a tapas bar or bistro (Le Bouchon), a cocktail bar (Mercer Cocktail Bar), and an open-air, tiled interior courtyard (El Patio de los Naranjos). All these facilities are also open to the public, not just hotel guests. In addition, the hotel has a rooftop terrace with a solarium, swimming pool, and bar service (exclusively for hotel guests).

How many rooms are there in the hotel?

The Hotel Mercer Barcelona has 28 rooms and suites distributed across 5 categories: 11 Superior, 7 Deluxe, 8 Junior Suites, 1 Premium Junior Suite with a private terrace and garden furniture, and 1 Mercer Suite.

What category is the Mercer Barcelona Hotel?

The Mercer Barcelona Hotel is an exclusive five-star grand luxury hotel with Monument consideration, as it is housed in a former medieval palace with architectural remains from different periods, naturally integrated into a modern proterty with a timeless and discreet interior design.

Rooms

Does Mercer Hotel Barcelona offer connecting rooms?

For family stays, Mercer Hotel Barcelona offers the possibility of connecting the Mercer Suite with a Junior Suite through a private entrance hall, providing additional space and comfort (upon request and subject to availability). For more information or reservations, please contact our team: reservas@mercerbarcelona.com | T. +34 933 107 480

How many guests can stay in a room at Mercer Hotel Barcelona?

Deluxe and Junior Suite categories can accommodate up to 3 guests (with one extra bed). Only the Mercer Suite can accommodate up to 4 guests (with two extra beds).

Does Mercer Hotel Barcelona offer connecting rooms?

For family stays, Mercer Hotel Barcelona offers the possibility of connecting the Mercer Suite with a Junior Suite through a private entrance hall, providing additional space and comfort (upon request and subject to availability). For more information or reservations, please contact our team: reservas@mercerbarcelona.com | T. +34 933 107 480

What additional amenities are available upon request?

For maximum comfort, Mercer Barcelona offers a wide range of amenities, including: a dental kit (toothbrush and toothpaste), vanity kit (cotton pads and cotton buds), shower gel, shampoo and body lotion, shaving kit, shower cap, comb, shoe-cleaning kit, shoehorn, and sewing kit.

What size are the beds?

Mercer Hotel Barcelona offers King Size beds measuring 200 x 200 cm, dressed with 400-thread-count Egyptian cotton linens, as well as a pillow menu.

Do you offer a pillow menu?

For maximum comfort, Mercer Barcelona offers guests a choice of two types of pillows: feather pillows and hypoallergenic pillows.

Are there rooms with a private terrace?

The Premium Junior Suite at Mercer Barcelona features a 30sqm (323sqft) private terrace furnished with outdoor furniture, offering complete relaxation and privacy.

What services can I enjoy in my room?

Mercer Hotel Barcelona offers daily turndown service and housekeeping, as well as 24-hour room service and complimentary access to digital newspapers and magazines via the PressReader app. Laundry and ironing services are available upon request, along with a menu of in-room massages and beauty treatments.

Can I gift a Mercer Barcelona experience?

Mercer Barcelona offers experiences through its online shop, including memorable stays and gastronomic experiences, among other options. Please visit our shop for more information.

What additional benefits does the Premium Junior Suite include?

When booking the Premium Junior Suite through our website, guests enjoy a complimentary transfer service (arrival or departure), early check-in and late check-out until 14h (subject to availability), and a VIP welcome amenity.

What additional benefits does the Mercer Suite include?

When booking the Mercer Suite through our website, guests enjoy a complimentary transfer service (arrival or departure), early check-in and late check-out until 14h (subject to availability), a VIP welcome amenity including a bottle of cava, and a 30-minute in-room Jet Lag massage per person (upon request).

Are baby cots available?

Mercer Hotel Barcelona provides complimentary baby cots for children up to 2 years old, as well as baby bathtubs and high chairs, available upon request and subject to availability.

Does the hotel have accessible rooms for guests with reduced mobility?

Mercer Hotel Barcelona offers one accessible room designed for guests with reduced mobility.

Are the rooms air-conditioned?

All rooms at Mercer Barcelona are equipped with both heating and air conditioning for an absolut comfort of our guests.

Are the hotel rooms soundproofed?

All room windows at Mercer Barcelona are soundproofed to ensure a restful stay for our guests.

Is Wi-Fi available in the rooms?

Mercer Barcelona offers complimentary high-speed Wi-Fi in all rooms and public areas, allowing guests to stay connected throughout their stay.

Is there a safe in the rooms?

All rooms at Mercer Barcelona are equipped with a complimentary in-room safe for guests’ peace of mind.

Is there a minibar in the rooms?

Mercer Barcelona offers a minibar service in all rooms at an additional charge.

Is there a hairdryer in the rooms?

Each room at Mercer Barcelona includes a hairdryer, along with other amenities, to ensure maximum comfort during your stay.

Are toiletries provided in the rooms?

Rooms at Mercer Barcelona offer complimentary toiletries, as well as bathrobes and slippers.

Is there a coffee machine in the rooms?

Rooms at Mercer Barcelona feature a Nespresso coffee machine and a selection of complimentary coffee capsules.

Is there a bathtub in the rooms?

All rooms at Mercer Barcelona feature a glass showee with rain effect, and some also include a bathtub.

Is laundry service available?

Mercer Hotel Barcelona offers dry-cleaning and ironing services upon request, including a same-day express option, ensuring your garments are ready when needed.

Are an iron and ironing board available?

Mercer Hotel Barcelona can provide guests with an iron and ironing board in their room upon request.

Services

What concierge services are available?

The hotel offers 24-hour Reception and Concierge services. Our Concierge team, distinguished by the prestigious "Les Clefs d'Or" (Golden Keys) designation, provides exceptional personalized assistance, including restaurant reservations, ticket purchases for monuments and shows, personal shopping services, babysitting arrangements, hairdressing and beauty treatment bookings, transportation and transfer services, luxury car and yacht charters, excursion planning, and much more.

What happens if I become ill during my stay?

Mercer Barcelona works with several licensed local physicians who are available 24 hours a day upon request should medical assistance be required during your stay.

Is there a newspaper service at the hotel?

Mercer Barcelona provides guests with complimentary access to national and international digital newspapers and magazines through the PressReader app.

Does the hotel have a swimming pool?

On the rooftop of Mercer Barcelona, guests can enjoy an exclusive private terrace with a swimming pool and solarium, as well as bar service (open from May to October, Monday to Sunday, from 13 to 21h), offering a selection of snacks and beverages. The terrace, overlooking the rooftops of the Gothic Quarter, is reserved exclusively for hotel guests.

Is there a gym?

To help guests maintain their fitness routine during their stay, Mercer Barcelona offers a modern gym equipped with state-of-the-art fitness machines. The facility is located on the ground floor of the nearby Mercer Residences Palau Moxó, just a few metres from the hotel on Carrer de Lledó.

What type of building is the hotel housed in?

Mercer Barcelona occupies a former medieval palace and preserves original architectural elements from different historical periods, including sections of the Roman city wall and a defensive tower from ancient Barcino. The renovation was led by renowned architect Rafael Moneo, Prince of Asturias Award for the Arts in 2012.

Gastronomy

Is there a cocktail bar at Mercer Hotel Barcelona?

Mercer Barcelona's Cocktail Bar is an intimate venue featuring an extensive selection of cocktails and mixed drinks. Mercer Cocktail Bar is open daily from 4:00 PM to 11:00 PM for both guests and visitors.

Is there a bar at Mercer Hotel Barcelona?

At Le Bouchon Gastrobar, Executive Chef Xavier Lahuerta offers an informal menu of tapas and local specialties. This welcoming bistro is open daily to both hotel guests and visitors, Monday to Sunday, from 13.00 to 16.30h and from 18.30 to 23.00h. For further information and reservations: restaurante@mercerbarcelona.com | T. +34 933 107 480

Do you offer room service?

Mercer Barcelona provides 24-hour room service, featuring a menu of hot and cold dishes, as well as beverages and wines.

What type of cuisine does the restaurant offer?

At the Mercer Restaurant, Xavier Lahuerta -Executive Chef of Mercer Barcelona- presents his signature Mediterranean cuisine inspired by traditional recipes and local ingredients, offering both a tasting menu and a seasonal à la carte menu, complemented by an extensive wine list.

What are the restaurant opening hours?

Mercer Restaurant is open from Tuesday to Saturday, from 19 to 22,30h. It is closed on Sundays and Mondays. Le Bouchon Gastrobar is open daily, Monday to Sunday, from 13.00 to 16.30h and from 18.30 to 23.00h.

How can I make a restaurant reservation?

For more information about Mercer Restaurant or to reserve a table, our team will be delighted to assist you: restaurante@mercerbarcelona.com | T. +34 933 107 480

Meetings & Events

What options are available for large events?

For larger-scale events, Mercer Hotels manages Palau Moxó, an 18th-century Baroque palace located just a few metres from Mercer Barcelona. Palau Moxó features several historic salons and courtyards of exceptional heritage, historical, and cultural value, accommodating events and celebrations for up to 200 guests.

What is the maximum capacity of each venue?

The Mercer Restaurant's rooms can accommodate up to 50 people, the Patio de los Naranjos up to 50-80 people (cocktail setup), and room inside the defense tower up to 14-16 people.

What catering options are available for events?

The hotel offers a selection of special menus created by Executive Chef Xavier Lahuerta, which can be adapted to accommodate guests' allergies and dietary requirements.

Is it possible to privatize Mercer Restaurant?

Mercer Restaurant may be reserved either partially or exclusively for private events. Le Bouchon Gastrobar is also available for exclusive hire.

Do the meeting rooms have natural daylight or outdoor views?

Mercer Restaurant features two large windows overlooking the hotel's Orange Tree Courtyard, providing natural daylight and pleasant views.

What event spaces are available?

"Mercer Barcelona offers several venues for private events and celebrations: Mercer Restaurant (lunches, dinners, cocktail receptions, and weddings), Orange Tree Courtyard (cocktail-style events), Defensive Tower (meetings, business breakfasts, presentations, private lunches and dinners, and intimate weddings). Alsoo Le Bouchon Gastrobar may also be reserved exclusively for private events. For larger events, Mercer offers the salons and courtyards of Palau Moxó, located just a few metres from the hotel on Carrer de Lledó, with capacity for up to 200 guests. For further information: gloria@mercerhoteles.com | T. +34 933 107 480"

Can I organize a meeting at Mercer Hotel Barcelona?

Mercer Barcelona offers several meeting spaces, including the room located within Defensive Tower No. 28 of the ancient Roman walls of Barcino, accommodating up to 14–16 guests. Audiovisual equipment is also available.

Can I organize an event at Mercer Hotel Barcelona?

"Mercer Barcelona offers various spaces within its restaurant as well as the Orange Tree Courtyard for hosting small-scale events. For further information: gloria@mercerhoteles.com | T. +34 933 107 480"

Kids & Families

Can I stay with children?

At Mercer Hotel Barcelona, children up to 5 years old can stay for free if they use the existing beds. For an extra bed, a daily charge of €75 will apply and will be included in the final cost of your stay. Extra beds are available upon request and subject to availability. For more information or to make a reservation, our team will be happy to assist you: reservas@mercerbarcelona.com | T. +34 933 107 480

Are there cribs for babies?

Mercer Hotel Barcelona offers free cribs for children up to 2 years old. Cribs are available upon request and subject to availability.

Reservations and Guest Information

How can I confirm that you have received my reservation?

The hotel will send you an email with your reservation confirmation.

Can I store my luggage at the hotel?

Mercer Barcelona offers luggage storage for guests staying at the hotel.

What are the customer service hours?

Mercer Hotel Barcelona offers 24-hour Reception and Concierge services.

Is a hold placed on my credit card?

For reservations made with a flexible rate, the hotel places a 48-hour hold for the amount of the first night's stay, which is automatically released.

Do you offer special packages or promotions?

Mercer Barcelona offers special promotions through the hotel website and experience packages in its online shop.

How can I make a reservation?

To book your stay, visit our website or contact our team, who will be happy to assist you: reservas@mercerbarcelona.com T. +34 933 107 480

Are there any supplements?

For reservations of more than 5 rooms, special conditions and supplements may apply.

Do the rates include VAT?

Room rates include 10% VAT, but do not include local taxes, which must be paid at the hotel upon departure.

Can I modify my reservation?

Modification to the reservation depends on the rate booked.

What is the cancellation policy?

The cancellation policy depends on the rate booked.

What documents do I need to check in upon arrival at the hotel?

Only a passport and a credit card are required to check in at Mercer Barcelona.

What are the check-in and check-out times?

Check-in is at 15h. Check-out is at 12h.

Location, Transportation and Parking

Can I get to the hotel entrance by taxi?

Yes, you can get to the hotel entrance by taxi at Calle Lledó 7 in Barcelona.

How close is Mercer Hotel Barcelona to the city center?

What attractions are nearby? Mercer Barcelona boasts an excellent location in the Gothic Quarter, next to the Cathedral and most tourist attractions (La Rambla, La Boqueria, Passeig de Gràcia, Palau de la Música, Museu Picasso, etc.)

How far is Mercer Hotel Barcelona from the nearest airport?

How can I get to the hotel? Mercer Barcelona is 14 km from Barcelona Airport (El Prat). You can book a private transfer through our Concierge for a comfortable arrival in the city.

How far is Mercer Hotel Barcelona from a train station?

Mercer Barcelona is 5 km from the AVE train station (Sants Estació).

Do you offer transportation services?

The Mercer Hotel Barcelona Concierge team offers transfer services and car or motorcycle rental.

Is parking available at Mercer Hotel Barcelona?

Mercer Hotel Barcelona does not have its own parking, but offers 24-hour valet parking (€45/night).

Contact

How can I contact the hotel?

Mercer Hotel Barcelona is located at Calle dels Lledó, 7, 08002 Barcelona. You can contact us by phone at +34 933 107 480 or by email at reservas@mercerbarcelona.com