Important information concerning COVID-19

Terms and Conditions

Terms and Conditions

Special cancellation policies 

  • Mobile World Congress (27 Feb-3 March): Minimum stay required of 4 nights. Full prepayment non-refundable.
  • Easter period 2022 (11-18 April): Free cancellation policy up to 7 days prior to arrival. In less than 7 days or no show or possible early departure, full stay will be charged to the credit card provided.

Credit Card

The credit card provided by the time of booking must be presented at check in time. The hotel reserves the right to pre-authorize the credit card provided and charge the first night 7 days prior to arrival. If the credit card is not valid, the reservation will be automatically cancelled.

Reservations in Premium Junior Suite or Mercer Suite room categories

The hotel will pre-authorize the amount of the first night to the credit card provided as guarantee. If the credit card is not valid the booking will be automatically cancelled.

CHILDREN AND EXTRA BED

Cots are free of charge for children up to 2 years.

Children up to 5 years can stay free of charge using the existing bed.

If an extra bed is required, a daily charge of 75€ will be applied. The extra bed price will be automatically added at the rate and included in the final cost of the stay of your booking.

Extra beds or cots are under request and subject to availability.

CHECK IN AND CHECK OUT

Check-in time is 15.00h. Check-out time is 12.00h (noon).

TAXES

Room rates include 10% VAT. Local taxes of 4,67€ per person/night is not included in rate. Taxes are applicable for a maximum of 7 consecutive days. Up to 16 years old are excluded to pay. Taxes will be paid upon check out.

CHECK IN AND CHECK OUT

Check-in time is 3pm. Check-out time is 12pm.

PETS

Pets are not allowed in all hotel premises. Only guide dogs are accepted.

TAX DATA

MERCER BARCELONA, S.L.

B-65773996

C/ Lledó 7. 08002 Barcelona (Spain)

Tel. +34 933 107 480

info@mercerbarcelona.com

OTHER INFORMATION

The minimum purchase age is 18 years old.

Turisme de Catalunya registration number: HB00004504

PAYMENT AND SECURITY FORMS

When placing the order at MERCER HOTELES, the client can choose the payment method preferred.

Your bank details will be transmitted in a totally secure environment. We do not register this data at any time and it is used only to complete the purchase process. This online website owned by MERCER HOTELES –which is abide by the General Data Protection Regulation (RGPD)- informs cardholders that they are responsible for the transactions.

Our website uses HTTPS (Hypertext Transfer Secure Protocol) with a valid, verified and in force security certificate. (This protocol works from port 443 and uses SSL / TLS-based encryption in order to create an encrypted channel between the client and the server).

Applied security (SSL) is specified, data is introduced on secure page. (SSL is the acronym for Secure Sockets Layer. Protocol for web browsers and servers that allows authentication, encryption and decryption of data sent over the Internet).

Accepted payment methods

Credit / Debit Card

The easiest and fastest way to make your purchase. To manage credit card charges on our website we use the virtual POS platform of Redsys.

Only secured credit cards will be accepted to avoid any possible risk or fraud. Secured cards are associated with security keys and, at the end of the payment, it is transferred to the bank's website, where these keys must be introduced. If you do not have a secure card for online payments, the bank must provide the necessary information and passwords.

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