Terms and Conditions

Non refundable rates require 100% pre-payment by the booking time. In case of cancelation, change of date or no show, the deposit will not be refunded.

Semiflexible rates are refundable up to 15 days prior to arrival. In less than 15 days the rate becomes non-refundable and 100% of the stay will be charged to the guest credit card provided. In case of cancelation, change of date or no show the deposit will not be refunded.

Flexible rates have a free cancellation policy up to 2 days prior the arrival date (48h). In less than 2 days, first night penalty will be charged. In case of no show or early departure, 100% stay will be charged.

No Show and Early Departure Policies: In the event of no show or early departure, 100% of your stay will be charged to the credit card provided and will be non-refundable.

The credit card provided by the time of booking must be presented at check in time.

The hotel reserves the right to pre-authorize the credit card provided and charge the first night 7 days prior to arrival. If the credit card is not valid, the reservation will be automatically cancelled.

For reservations in Premium Junior Suite or Mercer Suite room categories, the hotel will pre-authorize the amount of the first night to the credit card provided as guarantee. If the credit card is not valid the booking will be automatically cancelled.

CHILDREN AND EXTRA BED

Cots are free of charge for children up to 2 years.

Children up to 5 years can stay free of charge using the existing bed.

Price extra bed in room 75€ per night. The price will be automatically added at the rate and it is included in the final cost of the stay that appears on your booking.

Extra beds or cots under request are subject to availability.

CHECK IN AND CHECK OUT

Check-in time is 3pm. Check-out time is 12pm.

TAXES

Room rates include 10% VAT.

City tax of 3,50€ per person and night is not included on the rate. Tax is applicable for a maximum of 7 consecutive days. Up to 16 years old are excluded to pay the city tax. City tax will be paid at the moment of the check out.

CHECK IN AND CHECK OUT

Check-in time is 3pm. Check-out time is 12pm.

PETS

Pets are not allowed in all hotel premises. Only guide dogs are accepted.

Turisme de Catalunya registration number: HB00004504

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