Important information concerning COVID-19

Terms and Conditions

Terms and Conditions

CANCELLATION POLICIES

Flexible Rates

Free cancellation up to 2 days (48h) prior to the arrival date. In less than 48h there will be a penalty for the value of the first night of stay. For no-show or early departure, the hotel will charge 100% of the stay to the credit card provided. If payment is denied, the hotel will cancel your reservation.

Easter period (28th March – 5th April, 2021): Free cancellation policy up to 7 days prior to arrival. In case of cancelling in less than 7 days or no show or possible early departure, full stay will be charged to the credit card provided.

Flexible Non Refundable Rates

Mercer Save & Travel: Full prepayment is required by the moment of reservation, however in case of change of plans with a 5-day advance notice, the hotel will permit changing the reservation dates (no refund of deposit) In case of full cancellation, or no-show or early departure, the deposit will not be refunded.

Non Refundable Rates

When receiving the reservation, the total amount of the stay will be charged to the credit card provided. In case of cancellation, no-show or early departure no refund will be made.

Credit Card

The credit card provided by the time of booking must be presented at check in time.

The hotel reserves the right to pre-authorize the credit card provided and charge the first night 7 days prior to arrival. If the credit card is not valid, the reservation will be automatically cancelled.

Reservations in Premium Junior Suite or Mercer Suite room categories

The hotel will pre-authorize the amount of the first night to the credit card provided as guarantee. If the credit card is not valid the booking will be automatically cancelled.

CHILDREN AND EXTRA BED

Cots are free of charge for children up to 2 years.

Children up to 5 years can stay free of charge using the existing bed.

Price extra bed in room 75€ per night. The price will be automatically added at the rate and it is included in the final cost of the stay that appears on your booking.

Extra beds or cots under request are subject to availability.

CHECK IN AND CHECK OUT

Check-in time is 3pm. Check-out time is 12pm.

TAXES

Room rates include 10% VAT.

City tax of 2,48€ per person and night is not included on the rate (from 1st July 2021, this tax will be 3,85€ per person and night). Tax is applicable for a maximum of 7 consecutive days. Up to 16 years old are excluded to pay the city tax. City tax will be paid at the moment of the check out.

CHECK IN AND CHECK OUT

Check-in time is 3pm. Check-out time is 12pm.

PETS

Pets are not allowed in all hotel premises. Only guide dogs are accepted.

Turisme de Catalunya registration number: HB00004504

This website uses its own and third party cookies to improve our services and to collect information about your browsing. Pressing "OK" or you continue to browse consider supporting the use and installation on your computer or device. For more information on our cookies policy.