Terms and Conditions

CANCELLATION POLICIES

Mercer Flexible Rate

Free cancellation up to 2 days (48h) prior to the arrival date. In less than 48h there will be a penalty for the value of the first night of stay. For no-show or early departure, the hotel will charge 100% of the stay to the credit card provided. If payment is denied, the hotel will cancel your reservation.

Mercer Early Booking

Free cancellation up to 7 days before arrival. In case of cancellation less than 7 days or no show to the hotel or possible early departure, the entire stay will be charged.

Special dates and periods

Mobile World Congress 2021 (26th-30th June) & Easter period 2022 (11th-18th April): Free cancellation policy up to 7 days prior to arrival. In case of cancelling in less than 7 days or no show or possible early departure, full stay will be charged to the credit card provided.

Flexible Non Refundable Rates

Mercer Save & Travel: Full prepayment is required by the moment of reservation, however in case of change of plans with a 5-day advance notice, the hotel will permit changing the reservation dates (no refund of deposit) In case of full cancellation, or no-show or early departure, the deposit will not be refunded.

Non Refundable Rates

When receiving the reservation, the total amount of the stay will be charged to the credit card provided. In case of cancellation, no-show or early departure no refund will be made.

Credit Card

The credit card provided by the time of booking must be presented at check in time.

The hotel reserves the right to pre-authorize the credit card provided and charge the first night 7 days prior to arrival. If the credit card is not valid, the reservation will be automatically cancelled.

Reservations in Premium Junior Suite or Mercer Suite room categories

The hotel will pre-authorize the amount of the first night to the credit card provided as guarantee. If the credit card is not valid the booking will be automatically cancelled.

CHILDREN AND EXTRA BED

Cots are free of charge for children up to 2 years.

Children up to 5 years can stay free of charge using the existing bed.

If an extra bed is required, a daily charge of 75€ will be applied. The extra bed price will be automatically added at the rate and included in the final cost of the stay of your booking.

Extra beds or cots are under request and subject to availability.

CHECK IN AND CHECK OUT

Check-in time is 15.00h. Check-out time is 12.00h (noon).

TAXES

Room rates include 10% VAT. Local taxes of 3,30€ per person/night is not included in rate (subject to change from 1st October 2021).Taxes are applicable for a maximum of 7 consecutive days. Up to 16 years old are excluded to pay. Taxes will be paid upon check out.

CHECK IN AND CHECK OUT

Check-in time is 3pm. Check-out time is 12pm.

PETS

Pets are not allowed in all hotel premises. Only guide dogs are accepted.

TAX DATA

MERCER BARCELONA, S.L.

B-65773996

C/ Lledó 7. 08002 Barcelona (Spain)

Tel. +34 933 107 480

info@mercerbarcelona.com

OTHER INFORMATION

The minimum purchase age is 18 years old.

Turisme de Catalunya registration number: HB00004504